Effective Date: 01/04/2025
At Spoiled, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application to book and provide services seamlessly.
1. Information We Collect
We collect information to enhance your experience and ensure smooth functionality of the Spoiled app. Here's a breakdown:
1.1 Personal Information
When you sign up or use Spoiled, we may collect:
- Name, Email, Phone Number: To identify and communicate with you.
- Profile Information: Includes username, profile photo, and bio (if applicable) to help you interact with other users or service providers.
1.2 Booking Information
When you book or provide a service:
- Booking Details: Service type, location, time, and preferences to fulfill your request.
- Payment Information: While we do not store payment details directly, our trusted payment processors may collect this data.
1.3 Usage Data
We gather app usage information to improve your experience, such as:
- Device Information: Phone model, OS version, and IP address for app optimization.
- Interaction Data: How you interact with features, bookings, and services to enhance functionality.
1.4 Location Data
With your permission, we may collect your location to:
- Show nearby services and providers.
- Optimize your service experience with location-based features.
1.5 Cookies & Tracking Technologies
We use cookies and similar technologies to learn about your interaction with the app. This helps us remember preferences, improve usability, and provide tailored experiences.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide the App: Enabling you to book or provide services, make payments, and communicate with others.
- To Improve Your Experience: Customizing content and features based on your preferences.
- To Communicate: Sending notifications about bookings, updates, or promotions.
- To Ensure Safety: Detecting and preventing misuse or fraudulent activities.
3. Sharing Your Information
We do not sell your personal information. However, we may share it in these scenarios:
3.1 Service Providers
We work with trusted third-party companies for hosting, payment processing, or customer support. These partners only access data necessary for their work and must secure it.
3.2 Legal Obligations
If required by law (e.g., a court order), we may share your data with authorities, but only to the extent necessary.
3.3 Business Transfers
In case of a merger or acquisition, your data may be transferred. We will notify you and ensure your privacy remains protected.
3.4 Public Content
Booking details visible to others (e.g., service descriptions) may be public. Be mindful of what you share.
4. Your Choices and Rights
You have control over your data and can:
4.1 Access and Update
Update your profile details anytime through the app settings. For additional assistance, contact us.
4.2 Deleting Your Data
Request to delete your account via the app. Personal data will be erased, except as required by law.
5. Data Security
We implement security measures to protect your information. While we strive for robust security, no system is entirely foolproof. Keep your login credentials secure.
6. Changes to This Policy
This Privacy Policy may be updated periodically. We’ll notify you of changes via the app or email. Check the 'Effective Date' to see when updates take effect.
7. Contact Us
If you have questions or concerns, reach out to us:
- Email: support@spoiled.com
Thank you for trusting Spoiled. We are committed to simplicity, transparency, and respect for your privacy. Enjoy our services!